Veterans Security strives to provide the best private security services at all times. Customer service is a priority and an integral part of our company’s philosophy. We treat each client and property with equal care and have incorporated the following practices to ensure our clients’ complete satisfaction:
 Clients have around-the-clock access to our representatives;
- Our 24/7 command center ensures quick response to all customer requests;
- Our operation has the flexibility to meet clients’ changing needs;
- Owners are available to meet with clients upon request;
- Courtesy service calls are made twice a month;
- Competent advice and evaluations are offered by highly trained consultants.
The management staff at Veterans Security, including the company president, service manager and field supervisors, are available to respond to clients’ questions at all times. Dispatchers can connect clients to any member of the management staff upon request, day or night. Our management responsiveness is a guarantee.
All concerns are thoroughly investigated and actions taken as necessary. Any security officer can be replaced at any time at the sole discretion of the client, no questions asked. Periodically, we conduct complete and complex post-evaluations to determine that all requirements are being met.
Our company philosophy encourages all employees of Veterans Security to elevate customer service wherever possible through observance of procedures and open communication. Our commitment is to provide you with peace of mind and safety in your businesses and homes. |
| Our command center dispatchers are at the hub of our communications procedures. Dispatchers are highly trained in all functions, including utilization of computers and electronic equipment, alarm response procedures and public relations. Security officers stay in contact through cell phones. Dispatchers are equipped with immediate access to contact information for management personnel, plus direct dial to all police and fire authorities.
All calls for service are logged into our computerized dispatch system and require a disposition from the security officer within a specific time window, depending upon the nature of the call. Our system will alert dispatchers immediately if a disposition is missed so that appropriate action can be taken.
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